RV Phone & Video Support
$95 per session. No membership, no service call, no waiting for an appointment.
You are two hours from home, the furnace keeps locking out, and the campground has no cell service worth anything but enough for a phone call. You do not need a technician in your driveway next Thursday. You need one on the phone now.
Book a single session with an RVTAA-certified tech. We call you back the same day, work the problem with you, and tell you straight whether it is a fix you can make yourself or one that needs a visit. Works anywhere, whether your rig is in our service area or parked in Arizona.
How It Works
Send us the problem
Call, text, or use the request form. Tell us the year and model, what the rig is doing, and what you have already tried. Photos and a short video of the fault get us to the answer faster than a paragraph does.
We call you back
Same day, not next week, and we do not hold your callback until Monday morning because it is a Saturday.
Up to 30 minutes on the phone or video
We work through it with you, tell you what is wrong, and tell you whether it is something you can handle yourself. Plenty of the time it is.
If it needs a visit, you already know what for
The session is triage. When the fault needs hands on it, we know what to bring, which is usually the difference between one trip and two.
What We Can Usually Sort Over the Phone
What needs a visit instead
- Roof, sidewall, or window leaks, where the fault is almost never where the water shows up
- Anything that needs a meter reading, a pressure test, or a part pulled to diagnose
- Work you are not comfortable doing, which is a perfectly good reason on its own
If we get on the phone and it is clearly one of these, we will tell you inside the first few minutes rather than spending your session guessing at it.
What It Costs
Single session
$95
Up to 30 minutes, phone or video, paid up front. Anyone can book one.
With a membership
6 included
The Camp Ready Membership includes 6 sessions a year along with your winterization and dewinterization, no service call fee, and priority scheduling for $549 a year. See what is in it.
If the session turns into a service call, the visit is quoted at our standard rates: $100 service call within 30 miles of Waterford, plus labor at $165 per hour and parts.
Frequently Asked Questions
How much is a phone or video session?+−
$95 for a single session of up to 30 minutes, paid up front. No membership required, and Camp Ready members get six sessions a year included in theirs.
How fast will you call me back?+−
The same day. We call back rather than answering live, because the answer you get from a tech who is not halfway up a ladder is a better one, and we are not going to sit on your problem until Monday because you called on a Saturday.
Do I have to be in your service area?+−
No. Phone and video support works anywhere. Plenty of our sessions are with owners who are three states away and just want to know whether what they are looking at is serious.
What if you cannot fix it over the phone?+−
Then we tell you that, usually in the first few minutes, and you know what the problem is and what it will take. If you are inside our Southeast Michigan service area we can schedule the visit, and we already know what to bring.
What should I have ready before the call?+−
Your RV year, make, and model, the exact fault code or symptom, what you have already tried, and photos or a short video if you can get them. Being at the rig with a phone signal helps more than anything else.
Is a video call better than a phone call?+−
Usually, yes. Being able to see the appliance, the panel, or the code cuts the guesswork. Either works, and we will use whatever your signal supports.
Book a Session
Call or text with the year, model, and what the rig is doing, and we will call you back the same day. $95 per session, paid up front.